Go to How to Order page for instructions.
An email entitled "Information of order content" will be sent to you automatically from us after you've made an order with our shopping cart. You may check the order content, total amount including shipping fee and surcharge in the mail.
Usually you will receive an automatic email entitled "Information of Order content" from us immediately after you have made an order with our shopping cart. If you didn't receive and you are not sure whether your order has gone through or not, please contact our support team and inquire about the problem. Sometimes the customer put a wrong e-mail address.
We quote in JPY (Japanese Yen), when you pay in your currency by credit card, the JPY amount is calculated with the credit card company's exchange rate. Each credit card company has their own rate and timing of exchange conversion. Please inquire your credit card company for further information. We will not be responsible for losses caused by fluctuations in exchange rates. On the browser, you can set your home currency, this system helps you to valuate the part price, but it's only as a guide.
Please contact our support team after making your order. Support team helps you for USD or EUR transactions.
If you make an international payment using your PayPal balance, PayPal's conversion rate will apply. If you make the payment using your credit or debit card, you can choose between your card issuer's conversion rate and PayPal rate.
Here's how to change your conversion rate when you're making a payment:
1. Click 'Other Conversion Options' on the ‘Review Your Payment' page.
2. Choose 'Bill me in the currency listed on the seller's invoice.'
Select this option to ensure that your credit card is charged in the currency you want.
If you choose to use PayPal's conversion rate, you can see the rate right away on the payment page.
If you choose to use your card issuer's rate, the conversion rate will be determined by your card issuer and PayPal won't be able to display the rate to you at the time of payment. To find out about the exact rate, you'll need to check your card statement later or contact your card issuer directly.
Note: If you use American Express, you can only use your card issuer's conversion rate. If you use Discover card, you can only use PayPal's conversion rate.
And sometimes buyer cannot select based on that country's policy.
No, we cannot. It's our policy that we cannot declare lower value of parts in the invoice of order to avoid confusion. Due to the large number of parcels that we deliver to foreign countries every day, we don't want to take risk of doing it. If the Customs Office discovers it, we will be not be allowed to export parts to foreign countries anymore.
In the shopping cart page, our system shows you the available shipping ways.
Consider the delivery time, the insurance conditions etc. and select the shipping.
For courier (FedEx, UPS, TNT, DHL), you cannot choose the courier company.
After we hand the goods to Japan Post or ship to bond area, they will give us the tracking number(s). We will send it to you immediately by email. Sometime it takes a few days to renew their tracking data.
Yes, we can arrange shipping address inside Japan. Please advise us the receiver's name, address and phone number on the comment field. If that's the case, we have to charge you the cost for Delivery cost from the seller to us.
If you would like to use your own forwarder or shipping company, we have to charge you the cost for
* If you paid by Credit Card when you made an order, the difference should be refundable by Japanparts points.
If you paid by PayPal, the difference will be refunded by PayPal.
No."To Airport By Air" is the service only for B2B (business to business). As a consignee, company (or shop) information is required, such as company name, address, phone number, PIC and email address.
For "To Seaport By Sea", your customs broker information is required, such as company name, address, phone number, PIC and email address, before processing your order. Usually the customs broker information is shown as a "Notify Party" on the shipping documents.
For "To Seaport By Sea" service, this is important rule for vessel headed to or via the U.S. The importer is required to comply with ISF (Import Security Filing,10+2), which is the rule for security by United States Customs and Border Protection.
It requires containerized cargo information to be transmitted to the agency at least 24 hours before goods is loaded onto an ocean vessel headed to the U.S.
If the information submitted on the U.S. side does not match with the information submitted on Japanese side, or if there is no submission of information at all, the importer can face fines up to US$5,000 for each violation.
After ISF is completed, Japanparts.com does not amend any information on the invoice or the sea way bill.
Please contact our support team immediately. If it happnes to the item(s)delivered by Japan Post service, you may need to contact your local post office and file a "Damage Report". Please cooporate in your prompt paperwork required by the insurance company / carriers / post office. We often need pictures of damaged goods. Please keep damaged goods and package. Investigator may want to look at them.
Points are valid for a year since it was added, usually it's the same time when we advise you the tracking number.
You can log in with a provisional password.
Click "Forgot your password?" and enter your email address.
A provisional password will be issued and sent to your email address automatically.
After logging in, change the password.
Log-in and go to My page >> POINTS
JDM means Japanese Domestic Model. We only deal with JDM parts.Please take note that all our parts are for JDM, so we cannot guarantee that every parts will work well on exporting and overseas models. That means, we cannot accept any parts returning or anything like that. Japanese Cars are Right hand drive (RHD).
Inquire us from the form. We will try and locate any Japanese domestic model part(s). We don't know whether the parts fit on overseas specification. Give us the information such as; Parts Manufacture, Parts Number, Parts Details and Full detail of the car. If it's a JDM chassis, advise us the full VIN Number.
You can buy used parts through our Purchase Service. Link Here.
The "shipping fee" on Japanpart.com site consists of international & domestic shipping fee.
Domestic shipping fee is required by the supplier to send items to Japanparts.
Considering the receiver's import tax, the domestic shipping fee is not included in FOB.