An email entitled "Information of order content" will be sent to you automatically from us after you’ve made an order with our shopping cart. You may check the order’s content, total amount including shipping fee and surcharge in the mail.
Usually you will receive an automatic email entitled "Information of Order content" from us immediately after you have made an
order with our shopping cart. If you didn’t receive and you are not sure whether your order has gone through or not, please
contact our support team and inquire about the problem. Sometime’s the customer put a wrong e-mail address.
We quote in JPY (Japanese Yen), when you pay in your currency by credit card, the JPY amount is calculated with the credit
card company’s exchange rate. Each credit card company has their own rate and timing of exchange conversion. Please inquire
your credit card company for further information. We will not be responsible for losses caused by fluctuations in exchange rates.
On the browser, you can set your home currency, this system helps you to evaluate the part price, but it’s only as a guide.
No, we cannot. It’s our policy that we cannot declare lower value of parts in the invoice of order to avoid confusion. Due to the large
number of parcels that we deliver to foreign countries every day, we don't want to take risk of doing it. If the Customs Office discovers
it, we will be not be allowed to export parts to foreign countries anymore.
In the shopping cart page, our system shows you the available shipping ways.
Consider the delivery time, the insurance conditions etc. and select the shipping.
For courier (FedEx, UPS, TNT, DHL), you cannot choose the courier company.
After we hand the goods to Japan Post or ship to bond area, they will give us the tracking number(s). We will send it to you
immediately by email. Sometime it takes a few days to renew their tracking data.
Please contact our support team immediately. If it happnes to the item(s)delivered by Japan Post service, you may need to
contact your local post office and file a "Damage Report". Please cooporate in your prompt paperwork required by the insurance
company / carriers / post office. We often need pictures of damaged goods. Please keep damaged goods and package. Investigator
may want to look at them.
You can log in with a provisional password.
Click "Forgot your password?" and enter your email address.
A provisional password will be issued and sent to your email address automatically.
After logging in, change the password.
JDM means Japanese Domestic Model. We only deal with JDM parts.Please take note that all our parts are for JDM, so we cannot
guarantee that every parts will work well on exporting and overseas models. That means, we cannot accept any parts returning
or anything like that. Japanese Cars are Right hand drive (RHD).
Inquire us from the form. We will try and locate any Japanese domestic model part(s). We don’t know whether the parts fit on
overseas specification. Give us the information such as; Parts Manufacture, Parts Number, Parts Details and Full detail of
the car. If it’s a JDM chassis, advise us the full VIN Number. We cannot search especially Honda parts without JDM Chassis
Number. If you find the item on the internet, advise us the URL if you the item you found.
1. Parts for models prior to 10 years-old are generally obsolete and becoming more difficult to find.
2. We don't deal in any used parts.
3. We do not supply key and/or lock assemblies, alarm systems, remote/keyless entry devices.
4. We do not supply Parts to Companies or Individuals who manufacture Copy or Knock-Off Parts.