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FAQ's

Ordering

Payment

Delivery

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Ordering

Payment

  • Why the amount was different between the one on your site and the one charged to my credit card company?

    We quote in JPY (Japanese Yen), when you pay in your currency by credit card, the JPY amount is calculated with the credit card company's exchange rate. Each credit card company has their own rate and timing of exchange conversion. Please inquire your credit card company for further information. We will not be responsible for losses caused by fluctuations in exchange rates. On the browser, you can set your home currency, this system helps you to valuate the part price, but it's only as a guide.

  • My bank cannot transfer money in JPY (Japanese Yen)?

    Please contact our support team after making your order. Support team helps you for USD or EUR transactions.

  • PayPal currency conversion fee is too much. Any way to avoid ?

    If you make an international payment using your PayPal balance, PayPal's conversion rate will apply. If you make the payment using your credit or debit card, you can choose between your card issuer's conversion rate and PayPal rate.

    Here's how to change your conversion rate when you're making a payment:
    1. Click 'Other Conversion Options' on the ‘Review Your Payment' page.
    2. Choose 'Bill me in the currency listed on the seller's invoice.'
    Select this option to ensure that your credit card is charged in the currency you want.

    If you choose to use PayPal's conversion rate, you can see the rate right away on the payment page.

    If you choose to use your card issuer's rate, the conversion rate will be determined by your card issuer and PayPal won't be able to display the rate to you at the time of payment. To find out about the exact rate, you'll need to check your card statement later or contact your card issuer directly.

    Note: If you use American Express, you can only use your card issuer's conversion rate. If you use Discover card, you can only use PayPal's conversion rate.

    And sometimes buyer cannot select based on that country's policy.

Delivery

  • Can you declare lower value on the invoice of order?

    No, we cannot. It's our policy that we cannot declare lower value of parts in the invoice of order to avoid confusion. Due to the large number of parcels that we deliver to foreign countries every day, we don't want to take risk of doing it. If the Customs Office discovers it, we will be not be allowed to export parts to foreign countries anymore.

  • By what company do you ship the goods?

    In the shopping cart page, our system shows you the available shipping ways.
    Consider the delivery time, the insurance conditions etc. and select the shipping.
    For courier (FedEx, UPS, TNT, DHL), you cannot choose the courier company.

  • When do you advise me the tracking number(s)?

    After we hand the goods to Japan Post or ship to bond area, they will give us the tracking number(s). We will send it to you immediately by email. Sometime it takes a few days to renew their tracking data.

  • Can you ship to the address inside Japan?

    Yes, we can arrange shipping address inside Japan. Please advise us the receiver's name, address and phone number on the comment field. If that's the case, we have to charge you the cost for Delivery cost from the seller to us.

    • 1. Delivery cost from the seller to us.
    • 2. Delivery cost from us to the address you suggested.
    • 3. 10% Tax (Parts and Delivery Costs).
  • Can I use my own forwarder/ shipping company?

    If you would like to use your own forwarder or shipping company, we have to charge you the cost for

    • 1. Delivery cost from the seller to us.
    • 2. Delivery cost from us to the address you suggested.
    • 3. Handling charge JPY 5,000.
    • 4. 10% Tax (Parts, Delivery and Handling charge).

      * If you paid by Credit Card when you made an order, the difference should be refundable by Japanparts points.
      If you paid by PayPal, the difference will be refunded by PayPal.

  • I received the goods. But they were damaged. What shall I do?

    Please contact our support team immediately. If it happnes to the item(s)delivered by Japan Post service, you may need to contact your local post office and file a "Damage Report". Please cooporate in your prompt paperwork required by the insurance company / carriers / post office. We often need pictures of damaged goods. Please keep damaged goods and package. Investigator may want to look at them.

Discount Points

Others

  • What is JDM?

    JDM means Japanese Domestic Model. We only deal with JDM parts.Please take note that all our parts are for JDM, so we cannot guarantee that every parts will work well on exporting and overseas models. That means, we cannot accept any parts returning or anything like that. Japanese Cars are Right hand drive (RHD).

  • Can I inquire about parts other than your website?

    Inquire us from the form. We will try and locate any Japanese domestic model part(s). We don't know whether the parts fit on overseas specification. Give us the information such as; Parts Manufacture, Parts Number, Parts Details and Full detail of the car. If it's a JDM chassis, advise us the full VIN Number.

    • Note:
    • 1. Parts for models prior to 10 years-old are generally obsolete and becoming more difficult to find.
    • 2. We don't deal in any used parts.
    • 3. We do not supply key and/or lock assemblies, alarm systems, remote/keyless entry devices.
    • 4. We do not supply Parts to Companies or Individuals who manufacture Copy or Knock-Off Parts.
    • 5. We cannot search the parts by pictures.
  • Can you supply used parts?

    You can buy used parts through our Purchase Service. Link Here.

  • The shipping fee on Japanparts.com site is different from the shipping fee on the shipping label. Why?

    The "shipping fee" on Japanpart.com site consists of international & domestic shipping fee.
    Domestic shipping fee is required by the supplier to send items to Japanparts.
    Considering the receiver's import tax, the domestic shipping fee is not included in FOB.

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