Japanparts.com, solely owned by TOKYO GM SHOKAI CORP. (collectively referred to in this Statement as “we” or “Japanparts.com,”) recognizes the importance of protecting the privacy of all information provided by users of our website, recipients of our email and newsletters and all other customers of our services. We have created this Policy with a fundamental respect for our customers’ right to privacy. This Privacy Statement discloses the privacy practices for all services owned by TOKYO GM SHOKAI CORP.
Information Collection and Use
We collect information from users of our website and other customers. In this section of our Privacy Statement, we describe the type of information we collect and how we use it to provide better services to our customers.
Personal Information That the User Provides
Users are not required to register in order to browse our website.
When ordering goods from Japanparts.com, users are required to give their contact information / shipping information (such as name, email address, mailing address and phone number).
For inquiries and application for wholesaler, users are required to give their information as well.
For internal purposes, we use this information to communicate with users and provide requested services for our website visitors.
Information is kept on a secure server in Japan.
The information may also be used for internal marketing purposes.
We receive credit card information (the name of the card holder, card number, expiration date, etc.) at the user's request. Credit card information is not stored in our server.
Communications with Us
We have features where our customers can submit information to us (such as feedback and inquiry). In cases such submissions include requests for service, support or information, we may forward them to our agents, (suppliers or freight forwarders) as needed, to best respond to the specific request. In addition, we may retain emails and other information sent to us for our internal administrative purposes and for the improvement of our customer service.
Communications from Us: Important Notice, Special Offers
In order to best serve our customers, we may send them updates that contain important information about products and services.
We may also communicate with a customer for requested services and account-related issues by email. In addition to messages essential to such services, we may provide our customers with information about related services and special offers.
Automatic Data Collection
To improve the convenience of the user, our website uses "cookies," which are pieces of data stored in the user's hard drive containing information about the user. Cookies benefit the user by requiring login only once, thereby saving time while on our websites. If the web browser of the user is set to reject the cookies, the use of some areas of our website may be limited.
For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our websites. This information does not contain anything that can identify users personally.
There is no link to affiliate or advertisement at Japanparts.com.
With Whom Your Information Is Shared
We do not share the information of the users with other companies with the exception of couriers, Japan Post, airlines, ship companies, customs, customs brokers, forwarders, insurance companies, credit card companies, banks, PayPal, collection agencies, parts supplier, programming companies, site maintenance companies, and site security companies.
We will also disclose information we maintain when required to do so by Law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases in which we have reason to believe that disclosing certain information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interfering with (either intentionally or unintentionally) our rights or property. We may share aggregate information or statistical information, which are not personally identifiable, with others. This kind of information may include usage and demographic data, but it will not include personal information.
Correction/Update/Deletion of the Information of the Users
If your personally identifiable information changes (such as address or postal code), or if you no longer desire our service(s) or account registration, we provide a way to correct or update your personal data.
Changing the personal information of the users (account holders):
Log in to “My Page” and change the information.
Changing the personal information of the users (not account holders):
Let us know from “PERSONAL INFORMATION” on our Contact Us page. Please select the title “Change personal information”
Deleting the personal information of the users (all users):
Let us know from “PERSONAL INFORMATION” on our Contact Us page. Please select the title “Delete personal information”
Restriction on Deleting the Personal Information of the User:
The personal information of the user is deleted six months (nine months in the case of sea freight) after the date of the last shipment from us if transaction including payment and reception of goods has been completed without an issue. In cases the user is in dispute with us, the personal information of the user is deleted six months after the dispute is settled.
We use reasonable precautions to protect the personal information of our customers and to store it securely. Sensitive information sent to us online is encrypted and transmitted to us securely. (Credit card information is not kept by us.) Lastly, the servers in which we store personally identifiable information are kept in a secure environment.
Our websites contain links to other sites. We are not responsible for the privacy practices or contents of such sites. We encourage our users to be aware of the moment at which they leave our site and to read the privacy statements of each website to which we may link and which may collect personally identifiable information.
We try to answer your query within 24-48 hours, except weekends and public holidays.