FAQ's

**All Terms herein are Copyrighted to TOKYO GM SHOKAI KK and are subject to change at our discretion (2004)

How do I contact your Company?

How do I Order from your Company?

Who are you and where are you located?

What are your Terms; Warranty and Returns Policies?

Why does the US$/Euro/UK pound/ amount change on your Site?

How can I track my Order?

Can I pay in any Currency?

What's with your Part numbering system?

I don't see the Part I want on your Site; can I enquire anyway?

I need a Front Clip and a Containerload of Used engines...

Can you deliver to any International address?

Can I order a complete Car from your Company?

Whether you're in Burbank or Botswana, Seattle or Singapore, we can supply you Replacement, Performance and Aftermarket parts for your Japanese domestic Model

Basically; (1)
YOU ASK (2) WE QUOTE (3) YOU PAY (4) WE SEND

(1)YOU ASK:  
  
Send email to us or use our online Shopping basket
   We will get back to you with a quote for the parts you want, and comment on availability and expected turnaround


(2)WE QUOTE: 
  
In US$, UK pounds, Euros or JPY, we can quote to destination by Post, Airfreight, DHL/FEDEX, shipping Container either To Port or To Door, anywhere Internationally

(3)YOU PAY: 
  
Happy with your Quote? 
   By Card, use our Secure Server form at:   https://www.japanparts.com/partsorder.html

            THERE IS A 5% SURCHARGE ON ALL INTERNATIONAL CARD SALES, we reserve the right to waive this charge at our discretion, typically for volume sales or Group Buys, 3.9% surcharge on PAYPAL payments our PAYPAL account is: contact@japanparts.com

          By Bank transfer to our Tokyo account in JPY (Yen) or US$; A/c details will be provided on request, there is a 2,500JPY Bank surcharge for each transaction

          By Bank transfer to our California or New York Accounts in US$, there is NO surcharge for payments made within the USA; details provided on request

          By PAYPAL, http://www.paypal.com  our PAYPAL account is contact@japanparts.com there is a 3.9% surcharge for PAYPAL payments

          By "IPMO (INTERNATIONAL POSTAL MONEY ORDER)" from any USA Post Office; other Countries acceptance varies, ask!
               
          By "At Sight" L/C , Letter Of Credit, endorsed "Irrevocable, Bank charges to Applicant" your Order is actioned on our Banks acceptance of your L/C. Ask us for further information.

(4)
WE SEND:
 
By your choice of Freight; Post/Airfreight, Shipping Container, Courier  All Freight is typically Trackable and Insured, 
   unless otherwise requested

Fill out the Form at the Link above and we'll get back to you with a quote to destination

http://www.japanparts.com is solely owned by 

TOKYO GM SHOKAI KK 
4-32-17-306 SHIMOIGUSA SUGINAMI-KU
TOKYO 167-0022 JAPAN
Phone: from outside Japan: (Japan-81)-3-5382-7364 10:30am-7:30pm Monday thru' Saturday
FAX:                                   (Japan-81)-3-5382-7366 24 hours
Email: contact@japanparts.com

Use: http://www.timezoneconverter.com  to calculate the time difference with TOKYO

STAFF: 

Company President: 
Export Managers: 
Ms. Youko Nosei
Mr. Graham E Ware
Ms. Hitomi
Mr. Koji
Mr. Ken

Inquiries in English or Japanese! 

TOKYO GM SHOKAI KK is a Limited liability Export Company, incorporated in 1996
We have been members of the Tokyo Chamber of Commerce since 1996,  Registered in the JETRO directory of approved Exporters, and the Tokyo Yellow Pages

Our Office Address: 
TOKYO GM SHOKAI KK 
4-32-17-306 SHIMOIGUSA SUGINAMI-KU
TOKYO 167-0022 JAPAN

http://www.japanparts.com is SOLELY owned by TOKYO GM SHOKAI KK and no inference of any Association; Shareholding or any other Common interest with any other Corporation, Exporter or Business entity is expressed; nor should be implied

Click here for Terms & Conditions.

Generally we accept payment in JPY/Yen or $US, other currencies are accepted by negotiation
Shown on our site is both Yen pricing, and $USD/Euros/UK Pounds which is converted automatically to the most current US$ equivalent at the INTERBANK rate quoted on the day. Actual exchange rates quoted vary from Bank to Bank AND: US$/JPY/Euros  EXCHANGE RATES CHANGE DAILY!!  We quote in JPY, (Yen), when you pay in US$ by VISA/MASTERCARD/DINERS/AMEX/PAYPAL  or Bank transfer the Rate is calculated at the quoted exchange Rate at the Date and time of the Card authorization or Bank transfer as per usual and accepted business practice; we supply you a copy of the Card company receipt together with the exchange conversion charged out on the transaction date. TOKYO GM SHOKAI KK WILL NOT BE RESPONSIBLE FOR LOSSES  CAUSED BY FLUCTUATIONS IN JPY/$/EURO/UK Pound/Other EXCHANGE RATES!!
When purchasing any Goods from TOKYO GM SHOKAI KK it is considered that the Purchaser has read, understood, and accepted these Currency Conversion Terms

Your Order is given an Order number and a tracking number is emailed and/or faxed to you when your Order is sent out

Is an In-House system, it assists us with inventory control, ordering and processing Orders, OEM and Genuine part numbers may differ

Yes, email us at : contact@japanparts.com and we'll try and locate any Japanese domestic model Part(s)
Advise the URL if you have found something on the Net you want !!
NOTE; 
(1) Parts for Models  prior to 1991 are generally obsolete and becoming more difficult to find
(2) We don't deal in any Used parts whatsoever
(3) We do NOT supply key and/or lock assemblies, Alarm systems, OR remote/keyless entry devices, for any Unit we have not ourselves supplied!!!
(4)Give a full description of the Part, the Unit it's going on, Part number and/or chassis/frame numbers of your Unit where applicable, Color required AND: ZIP Code or City/Address of where you want the Part sent. The more information you give us, the easier it is to source the Parts and quote you to destination
(5)We do NOT supply Parts to Companies or Individuals who manufacture Copy or Knock-Off Parts!

We don't deal in ANY Used Parts whatsoever; try: http://www.jetro.org for a list of Used Parts exporters.  We do not stock Used parts, or have any contacts we recommend for Used parts

Unless you are in North Korea or some other Country specifically under UN sanction, we can, and do, deliver Internationally daily. We are happy to quote you to destination, including freight and Insurance, for any quantity of Parts to any destination

While we don't deal in Used Units, you may order Japanese domestic Models New through our Site
http://www.japanvehicles.com
NOTE: Canada and USA have specific requirements for importation of Japanese domestic Models; 
http://www.nhtsa.dot.gov/cars/rules/import
is a good place to start if you are considering  importing  non-Federalized Units