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Privacy Policy
Statement:
JapanParts.com, solely owned by TOKYO GM SHOKAI KK, and
our affiliate Company JapanVehicles.com (collectively referred to in this
Statement as “we” or “JapanParts.com”) recognize the importance of
protecting the privacy of all information provided by users of our web sites,
subscribers to our services, recipients of our e-mail and newsletters and all
other customers of our products and services. We created this policy with a
fundamental respect for our customers’ right to privacy This Privacy Statement
discloses the privacy practices for all products and services owned by TOKYO GM
SHOKAI KK.
INFORMATION COLLECTION AND USE
We collect information from our website users, subscribers and other
customers. In this section of our Privacy Statement, we describe the type of
information we collect and how we use it to provide better services to our
customers.
Registration and Ordering
We do not require registration to browse our Sites. We do require
registration to become a Wholesale customer, or discount customer. During
registration, users are required to give their contact information (such as
name, e-mail address, mailing address and phone number). For internal purposes,
we use this information to communicate with users and provide requested
services, and, for our website visitors, to provide a more personalized
experience on our sites. We also may collect demographic information (such as
job title and purchasing responsibilities, company information and professional
certification). We use statistical information about our audience to improve our
service; for marketing purposes and/or industry reporting purposes.
We collect credit card information (such as account name,
number and expiration date), which is used for our (or our Agent's) billing
purposes only, and is not otherwise shared.
E-mail Newsletters
If users wish to subscribe to our e-mail newsletters, we may ask for
contact information (such as name, e-mail address and, occasionally, demographic
information). We use this information in the same manner as we use contact
information in the registration and ordering process described above. Recipients
of our newsletters can unsubscribe at any time using the instructions listed at
the end of the e-mail newsletter. Registrants as Wholesalers or those using our
discount points system, may unsubscribe as per Terms of those agreements
Communications with Us
We have features where our customers can submit information to us; (such
as our feedback and quotation request forms). Where such submissions include
requests for service, support or information, we may forward them to our Agents,
(Suppliers or Freight forwarders) as needed, to best respond to the specific
request. In addition, we may retain e-mails and other information sent to us for
our internal administrative purposes, and to help us to serve customers better.
Communications from Us: Service Updates, Special Offers
In order to best serve our customers, we may send updates that contain
important information about our products and services. For example, we send new
members a welcoming message, and verify password and username for our
password-protected web sites. We may also communicate with a customer to provide
requested services and for account-related issues via e-mail, phone or regular
mail. In addition to such service and product-essential messages, we offer our
customers the option to receive information about our company, related products,
new products and services and special deals.
Automatic Data Collection
Our web sites, newsletters and, from time to time, certain other products
and services have features that automatically collect information from
customers, to deliver content specific to customers’ interests and to honor
their preferences. This information assists us in creating products and services
that will serve the needs of our customers.
For example, we use "cookies," a piece of data
stored on the user's hard drive containing information about the user. Cookies
benefit the user by requiring login only once, thereby saving time while on our
web sites. If a Users web browser is set to reject the cookies; they may be
limited in the use of some areas of our web site. We may note some of the pages
the user visits on our web sites and via our email newsletters through the use
of pixel tags (also called clear gifs) and web beacons. The use of cookies,
pixels and web beacons enable us to track and target the interests of our users
to enhance the experience on our sites and via our email newsletters, and to
target and promote those products and services we offer which are most popular
In addition, some of our business affiliates use cookies
on our web sites and in our email newsletters, in ads or promotions. However, we
have no access to or control over these business affiliates' cookies; we urge
users to read their privacy policies for information, when links go off
our site.
For our internal purposes, we gather date, time, browser
type, navigation history and IP address of all visitors to our web sites. This
information does not contain anything that can identify users personally. We use
this information for our internal security audit log, trend analysis and system
administration, and to gather broad demographic information about our user base
for aggregate use.
We may combine demographic information supplied by a
customer at registration with web site usage data to provide general profiles,
in aggregate non-personally identifiable form, about our customers and their
preferences in the content of the site and advertising. We may share this
composite information with our advertisers and business affiliates to help them
better understand our services.
WITH WHOM YOUR INFORMATION IS SHARED
When we have co-branded, customized, privately labelled, or sponsored
products and services, or when we join with other parties to provide specific
services (please note, we do not share credit card information with such
third parties), then, subject to the given customers preferences (as described
in the Permission section below), we may share (provide and receive) personal
information with such third party. In particular, please note that, subject to
the given customers preferences (as described in the "Permission"
section below); information may be shared with selected advertisers if a user
affirmatively clicks through on a link/ad to such advertiser at those sites or
in e-mails, or to Suppliers and/or affiliate sites.
Under no circumstances do we provide targeted lists of
names and offline and online contact information for marketing purposes to third
parties
Other than as set forth above, we do not share personally
identifiable information with other companies, apart from those acting as our
agents in providing our product(s)/service(s) + freight forwarding/Customs
clearance, and which agree to use it only for that purpose and to keep the
information secure and confidential. Also, our parent, subsidiary and affiliate
companies, entities into which our company may be merged, or entities to which
any of our assets, products, sites or operations may be transferred, will be
able to use personal information. We will also disclose information we maintain
when required to do so by Law, for example, in response to a Court Order or a
subpoena or other legal obligation, in response to a law enforcement agency's
request, or in special cases when we have reason to believe that disclosing this
information is necessary to identify, contact or bring legal action against
someone who may be causing injury to or interference with (either intentionally
or unintentionally) our rights or property. We may share aggregate information,
or statistical information, which is not personally identifiable, with others.
This information may include usage and demographic data, but it will not include
personal information.
CORRECTION/UPDATING PERSONAL INFORMATION
If your personally identifiable information changes (such as address or
zip/postal code), or if you no longer desire our product(s)/service(s) or
registration as a Wholesaler / Discount registration, we provide a way to
correct or update your personal data: you may either contact Customer Support
for the applicable product or service or, to change your preferences; email
contact@japanparts.com
SECURITY
We use reasonable precautions to protect our customers' personal
information and to store it securely. Sensitive information that is transmitted
to us online (such as credit card number) is encrypted and is transmitted to us
securely. In addition, access to all of our customers' information, not just the
sensitive information mentioned above, is restricted. Only employees who need
the information to perform a specific job (for example, a billing clerk or a
customer service representative) are granted access to personally identifiable
information. Finally, the servers on which we store personally identifiable
information are kept in a secure environment.
LINKS
Our web sites contain links to other sites. We are not responsible for
the privacy practices or content of such other sites. We encourage our users
to be aware when they leave our site and to read the privacy statements of each
web site to which we may link that may collect personally identifiable
information.
NOTIFICATION and CHANGES
We Reserve the right to change our online Policies; and if we change our
Privacy Statement, we will post those changes on this page so our users are
aware of what information we collect, how we use it and under which
circumstances, if any, we disclose it. Users should check this policy frequently
to keep abreast of any changes.
For questions about this Privacy Statement, contact:
Privacy and Policy
TOKYO GM SHOKAI KK
4-32-17-306 SHIMOIGUSA
SUGINAMI-KU
TOKYO 167-0022
JAPAN
For all other questions concerning the practices of this
site or any dealings with TOKYO GM SHOKAI KK, JapanParts.com and
JapanVehicles.com, contact us at:
TOKYO GM SHOKAI KK
4-32-17-306 SHIMOIGUSA
SUGINAMI-KU
TOKYO 167-0022
JAPAN
Ph: (Japan-81)-3-5382-7364 10am-8pm Monday through
Saturday Tokyo-time
Fax:(Japan-81)-3-5382-7366 (24 hours)
email: contact@japanparts.com
We will attempt to answer your query within 24-48 hours,
exclusive of weekends and Public holidays
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